Order Cancellation, Returns and Refund Policies


All Policies takes effect from the moment we receive your order notification from PayPal. 

Refused Items Policy

If ordered product(s) are refused upon delivery, the returned products will be subject to a 20% restocking fee. Shipping and handling fees will not be refunded.
 

Refunds Policy

All Refunds are paid via PayPal only (being the source of the original payment for the goods). Please note that due to money laundering legislation, we are only permitted to refund the source of the payment (www.PayPal.com) and not your credit or debit card, or bank account directly.
 

Return Time Policy

Please note that we cannot, under any circumstances, accept any requests for the Return and refund of your order where the time between Delivery and the claim for a Refund exceeds 14 days. When and if you wish to claim we will require satisfactory evidence from you in the form of a document from your Post Office or courier service that clearly indicates the date you received your product/s. This evidence must be scanned and sent to us together with your request for a Refund. Shipping and handling fees will not be refunded.
 

Returned Merchandise Policy

There is a 20% restocking charge for returned items if the package has not been opened.
There is a 50% restocking fee if the package has been opened whether the products have been used or not.
Shipping and handling fees will not be refunded on returned items.

In the event of a cancellation/order return after we have shipped (and before you have received the merchandise), please refuse delivery and do not attempt to accept the package otherwise you will be responsible for paying the return shipping fee and insurance to cover loss or damages. By refusing delivery the merchandise can be returned to our facility without either party incurring any further charges. All shipping and handling fees will not be refunded.

If you have accepted delivery of the merchandise and are in possession of the merchandise, and you then decide to return the merchandise to us, then the cost of shipping the merchandise back to us will be for your own account. All shipping and handling fees will not be refunded.

By returning merchandise to us, you agree to the terms and conditions of the above policy. 

Returned & Lost Merchandise Policy

We are not responsible for your returned merchandise if it has been lost in transit after you shipped it back to us. You may want to insure your return because we cannot be held liable for any refund if we don't receive the returned merchandise.

By returning merchandise to us, you agree to the terms and conditions of the above policy.

Incorrect Address Policy

All postal services around the world are bound by regulations to only deliver items that have a full and correct address, particularly when the item has been sent by Registered post. If your address is incorrect or incomplete then your parcel will be returned to us. When deliveries are returned we will contact you and confirm that you have provided us with an incorrect postal address details. When you have reconfirmed or corrected your address details, we will correct the delivery address and place the reshipment on hold. We will release your order as soon as we have received your payment for the additional shipping fees.

All Policies take effect from the moment we receive your order notification from PayPal.

Order Cancellation Policy

Please submit any cancellation by clicking here. Every effort will be made to cancel your order before it has been shipped. Note that we ship all orders within 1 business day of receipt. In the event that a cancellation is submitted (by filling out our form as per the above) after your order has already been shipped the refund will be subject to a 20% restocking fee of the purchase price (less shipping charges). Refunds can only be processed once we are in possession of the merchandise. Shipping and handling fees incurred by us will not be refunded.

In the event of a cancellation/order return after we have shipped (and before you have received the merchandise), please refuse delivery and do not attempt to accept the package otherwise you will be responsible for paying the return shipping fee and insurance to cover loss or damages. By refusing delivery the merchandise can be returned to our facility without either party incurring any further charges. All shipping and handling fees will not be refunded.

If you have accepted delivery of the merchandise and are in possession of the merchandise, and you then decide to return the merchandise to us, then the cost of shipping the merchandise back to us will be for your own account. All shipping and handling fees will not be refunded.

By returning merchandise to us, you agree to the terms and conditions of the above policy.