FAQ's


Frequently Asked Questions (FAQ's) are those questions which are most frequently asked by our customers. You can save lots of time by viewing our FAQ's if you need an answer urgently. If you don't find a suitable answer in our FAQ's then please feel free to contact us directly.

All questions are answered by email within 2 business days.

NEED TO CHANGE SHIPPING ADDRESS?

If you need to change your address on your order you must do so within 2 hours of placing your order. We cannot be held liable for wrong shipping addresses. If you need to change your address please click on this button...

Change Shipping Address NOW


FAQ's - Shipping

Q."How long will it take me to receive my order once it has been shipped?"
A. Fast Track orders are usually delivered in 7 days or less.

IMPORTANT FAST TRACK CHARGES NOTE:
Please note that all Matula Herbal Formula orders are shipped from South Africa.

Q."How can I check the delivery status of my order, once it has been shipped via the Fast Track service?" 
A.  Once your order has been shipped we will provide you with a tracking number, and a link to use should you want to track your parcel.



NEED TO CHANGE SHIPPING ADDRESS?

If you need to change your address on your order you must do so within 2 hours of placing your order. We cannot be held liable for wrong shipping addresses. If you need to change your address please click on this button...

Change Shipping Address NOW