Cancellations, Refunds & Refused Orders – Policies

All policies take effect from the time we receive your order.

Refund Policy for Orders Lost in Transit
Very occasionally orders are delayed for reasons which are totally beyond our control, for example – worker strikes, pandemics, and customs delays. Due to this, we can only offer a refund or a free replacement after a period of 6 weeks from the time we received your order has expired.

Refused Order Policy
If you decide to refuse your order on delivery or refuse delivery of your order by way of non-payment of import duties or taxes, there will be no refund, unless you return the order to us unopened, in good condition, and at your own expense. If you accept delivery of your order and return it to us, then our Returned Order Policy applies. Refunds can only be processed when we are in possession of the merchandise.

Returned Order Policy
If you decide to return your order you will first need to accept delivery and then return the goods to our office in New Zealand at your expense. Your order will not be returned to us if you refuse delivery. If you refuse delivery, our Refused Order Policy will apply.

Once we receive the unopened returned item in its original condition, we will pass a refund which may be subject to a 10% handling fee. Under no circumstances will any shipping fees, customs duties, or import taxes be refunded.

Please note that we cannot pass any refund if the parcel has been opened, or if we do not receive the parcel back from you.

Every effort will be made to cancel your order before it has been shipped. A handling fee of 10% of the purchase price will apply.

Note that we ship all orders within 2 business days of receipt. Refunds can only be processed when we are in possession of the merchandise.

If you cancel your order after it has been shipped and we are unable to recover your order from our couriers before your order leaves South Africa, and you refuse to return the order to us at your own expense, the refund will be subject to a minimum handling fee of 80% of the purchase price. If you accept your order and return it to us, then the Returned Orders Policy applies. Shipping and handling fees will not be refunded.

If you cancel your order after it has been shipped and we are able to recover your order from our couriers before your order leaves South Africa, the refund will be subject to a minimum handling fee of 25% of the purchase price. Shipping and handling fees will not be refunded.

Refunds can only be processed when we are in possession of the merchandise.

By reading this you agree to the terms and conditions of this policy.

Refunds Policy
Our supplier honors all refunds authorized by us. All refunds are paid via PayPal only (being the source of the original payment for the goods). Please note that due to money laundering legislation, refunds can only be made via the source of the payment (www.PayPal.com). By reading this you agree to the terms and conditions of this policy.

Incorrect Address Policy
If your address is incorrect and has been shipped already, then you will need to contact the courier to redirect your parcel to your correct address. When you have provided us with an incomplete address, we will contact you to reconfirm or correct your address details before handing your order to our couriers. By reading this you agree to the terms and conditions of this policy.

Money-Back Guarantee
If you wish to claim a refund in terms of our Money Back Guarantee then please click here. The above refund policies do not apply to the terms and conditions of our Money-Back Guarantee. By reading this you agree to the terms and conditions of this policy.