Shipping & Delivery Inquiries
Most of the answers to the questions we receive from our customers regarding shipping and late deliveries are covered in detail on our FAQs page.
The fastest way to get a detailed response to your query is to fill in the contact form below.
DO YOU NEED TO CHANGE THE SHIPPING ADDRESS ON YOUR ORDER?
There are 2 ways you can do this;
- The recommended way – wait until you receive a confirmation email from DHL couriers where they offer an option to authorize the delivery without signature, or for other delivery options. You should receive the confirmation email within 2 business days of placing your order. Or…
- Alternatively, you can submit your new shipping address by clicking on the ‘CHANGE YOUR SHIPPING ADDRESS’ button located just below this paragraph. If you choose to use the form to change your address, this must be done within 2 hours of placing your order. If you miss this deadline then you will need to make the change via DHL once you receive your tracking/waybill number.
click to change your shipping address
Click for all other shipping inquiries
DO YOU NEED TO URGENTLY CANCEL YOUR ORDER?
Urgent cancellations must be made within 10 hours of placing your order to ensure shipping is canceled. Please do not click this button if your order has been shipped already. If your order has been shipped please click here to view your options
Avoid causing delays with your order!
Always check your address on the payment confirmation email you receive from Paypal first (or the order confirmation email we send you). If you don’t need to change anything, then please don’t fill in this form! This will save unnecessary checks on our side which will cause a delay in the shipping of your order.
Attention: AOL, Hotmail, Yahoo, Gmail users!
If you do not receive a reply after contacting us, this will be due to the limited functionality of your email account. Our policy is to answer all messages within 1 business day (Mondays – Fridays).
The above email accounts are known to disallow receiving of messages that contain attachments, or links to webpages – and our replies will sometimes include these.
To avoid any problems, please try using another email account (other than the above-listed ones). Also, please whitelist us to ensure you receive the mail you want!